Refund Policy

1. Freshness Guarantee

We source, cut, and pack all fish, chicken, and other proteins daily to guarantee the highest quality. Due to the perishable nature of our products, refund claims must be filed within 4 hours of receiving delivery or store pickup.

2. Refund & Replacement Criteria

You are eligible for a replacement or store refund in the following scenarios:

• The product packaging is ruptured or leaked upon arrival.
• Incorrect items or weights were delivered.
• Quality standards or freshness are not met.

3. How to Request a Refund

To request a refund, please send a message to our WhatsApp support line (+91 70392 22266) or email us at anchospitalityllp@gmail.com. You must include:

• Your local order ID (visible in your account/checkout screen).
• A clear photograph of the product and its packaging.
• A brief description of the issue.

4. Processing & Settlement Timelines

Approved refunds will be processed directly back to the original source account via Razorpay. Online refund settlements typically reflect in your bank account or card statement within 5-7 business days as per standard banking terms.