Support
Frequently Asked Questions
How fresh are the fish, chicken and other proteins?
Everything is cut and packed in-store daily — nothing sits in cold storage for days before it reaches you. Perishables are best used within 1-2 days of delivery, or frozen for longer storage as noted on each product page.
How do I place an order?
Browse products on the Shop page, add what you need to your cart, then checkout directly over WhatsApp — our team confirms availability, exact total and delivery time with you personally before dispatch.
What are your delivery areas and timings?
We currently deliver in and around Hiranandani Estate, Thane West. Same-day delivery is available for orders placed before the cutoff time confirmed on WhatsApp. Visit our Store Locator page for exact coverage.
Is your packaging hygienic and cold-chain maintained?
Yes — every order is vacuum-sealed or leak-proof packed and kept cold-chain from our counter to your door. See our Health & Hygiene page for the full process.
What if something arrives damaged or not fresh?
Message us on WhatsApp with a photo within a few hours of delivery and we'll sort a replacement or refund — no long forms, no back-and-forth.
Do you offer pickup instead of delivery?
Yes, pickup is available at our Thane West store during opening hours. Choose pickup when confirming your order on WhatsApp.
How can I open an F&C franchise in my city?
We're actively expanding. Visit our Franchise page for the overview, or request our full brochure for investment and support details.